Carrier operations guide

This book is your day-to-day reference for managing the live integration between your systems and Shippit. Use this guide as an ongoing technical reference to help your team manage the daily data exchange.

The integration operates on a simple, automated data exchange:

• When merchants create an order, Shippit creates a booking and manifest file in CSV format and places it on the SFTP server.
• You send tracking events back to Shippit to keep our merchants and their customers updated. Do this using either the real-time webhook method or a daily CSV file upload.

Your daily operational checklist

Complete these tasks every day to maintain your operations:

• Check your SFTP server regularly for new booking files from Shippit and import them promptly into your systems.
• If you are using the webhook method for tracking, monitor your system throughout the day to ensure that real-time tracking events are sending successfully.
• If you are using the CSV method for tracking, generate the tracking file regularly throughout the day and upload it to Shippit’s SFTP server.